Maintain a high level of customer service awareness throughout the work.
Proactive in making comments or suggestions that are beneficial to the operation and environment of the hotel.
Proactively recommend hotel services and facilities to guests and suppliers.
Be able to do your job well and ensure the safety of yourself and others.
Ensure the accuracy of all bill purchases and provide efficient and efficient checkout service for guests.
If necessary, help the guest to book the room, record the room type, preferred location, price, telephone number and special requirements as well as pick up their luggage, ensure that they check out in time, arrange delivery, and welcome them again.
Introduce new honorary club members to ensure that members deserve benefits and provide quality and professional services to members.
Check in according to the reservation, check in information, Hilton Honors club number and airline membership number, ensure the integrity of the check-in form and payment method is safe and valid.
Input accurate and complete information into the hotel management system for everyone to share.
Maintain customer profile and information to ensure the validity and accuracy of reservation.
Ensure guest file information input into public security system in time.
Know the latest information of the surrounding area of the hotel, places of interest, scenery, etc., to provide convenience for customers.
Communicate and cooperate effectively with all departments.
Ensure to complete daily tasks of front desk, including but not limited to work supervision, room assignment, reporting, credit limit checking, computer data backup and master account checking.
Save cost and ensure inventory is not wasted.
Accept cash, credit CARDS, vouchers, corporate or third party payments and other services in strict accordance with hotel regulations.
Ensure the accuracy of all bill purchases and provide efficient and efficient checkout service for guests.
Quickly and efficiently transfer all incoming calls and greet guests with sincere and friendly greetings. Answer and respond to guest's questions and requests quickly and accurately, including the operating time and location of all places of consumption
The warm tone of communication and greetings from all guests make them feel welcomed by the hotel.
Accurate and timely delivery of information to customers to ensure customer privacy
Organize and store guest luggage and ensure safety.
Manage the convenience store and provide the corresponding items to the guests according to the price requirement. And provide a variety of convenience items for guests to choose from
Carry out replenishment, update and inventory in time according to the corresponding system to keep the goods on the shelves complete.
Be familiar with the early warning measures of fire and other emergencies and strictly follow the relevant rules and regulations of the hotel.
Familiar with the menu and beverage list, and can explain to the guest in detail.
Understand the requirements of healthy food and can give appropriate advice.
Learn about other restaurant/bar dishes in order to recommend them to guests.
Be familiar with all restaurant and hotel business hours.
Can recommend other attractive restaurants or places to guests.
Strictly abide by the service standard in the preparation process of the restaurant.
Clean the appropriate equipment on duty. Such as cutlery, cutlery, porcelain, etc.
Show good mental and professional appearance and greet guests at the door of the restaurant or bar at any time. Ask about customer satisfaction.
Smile to help customers sit, hang coats and backpacks, and introduce themselves.
Make sure that guests are shown to their seats and asked whether they prefer smoking or non-smoking.
Meet guest's requirement, if you can't answer guest's question immediately, please contact supervisor or manager.
Deliver food, beverage, etc. to guest's room in a timely and accurate manner. At least one floor patrol per shift.
Before the start of the shift, check the equipment used to ensure the normal operation, and contact the engineering department if necessary.
Make sure all areas are as clean as they were at the beginning of the meal.
Greet guests with a smile as they enter or leave the restaurant, regardless of the service area
Put guest service first.
In the process of work always reflect professional quality.
Avoid using offensive or impolite language.
Report any incidents to your superior supervisor or manager.
Perform any other reasonable duties and duties as assigned.
The department reserves the right to change or supplement the job description if necessary
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