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Job Specifications
- WORK LOCATION: Onsite location in Los Angeles, CA
- WORK SCHEDULE: Mon-Fri, 8-9 hours per day (weekend availability might be required).
- JOB STATUS: Full-time, Temporary
- START DATE: September 2023
- END DATE: November 2023
Objective
As a Receptionist, you will be responsible for interacting directly with participants upon their arrival onsite for a data collection project. This position will report directly to the Site Manager.
Responsibilities:
- Welcome participants to the job location
- Instruct and support customers/participants throughout their time at the job location
- Track customers appointments
- Ensure customers satisfaction
- Foresee logistic challenges and solve them proactively
- Report and escalate to management as needed
- Track data in spreadsheets using Excel knowledge
- Coordinate project activities with team members as needed
- Cooperate and report regularly to Program Manager, Project Managers and other team members
Minimum Qualifications:
- 1-2 years of work experience in customer service for the food, retail or hospitality industry
- Familiarity with iOS and macOS
- Exceptional customer service experience and skills
- Able to commit to a weekly schedule for the duration of the project
- Ability to interact professionally with project participants
- Experience with progress tracking and reporting, comfortable with Excel or Sheets
- Excellent verbal and written communication
- Strong organizational skills, meticulous attention to detail
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment , including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Job Types: Full-time, Temporary
Salary: $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Please provide us with your personal email address so we can contact you.
Experience:
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
Work Location: In person
