Responsible for registering patients, obtaining demographic data, and identifying payment source on patient registrations. Assist patient(s) in collecting payments for services rendered and ensuring that the patient is aware of their financial responsibility. To follow regulatory agency requirements-to include EMTALA and HIPAA guidelines.
Essential Job Duties:
- Collect and accurately input patient demographic data & insurance information into the system.
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- Complete understanding of how to Admit, Transfer and Discharge patient through the ADT Cerner System.
- Verify insurance and identify the proper insurance plan codes to ensure accurate and prompt payment.
- Calculate cash payments for patients on upcoming visits/procedures.
- Calculate & Collect Point of service collections from patients.
- Obtain any necessary authorization, research, follow up and resolve open & pending authorizations in a timely manner.
- Scanning all consents and medical documents into patient accounts.
- Reviews and processes patient registration forms and ensuring they contain all necessary documents.
- Follows and maintains current knowledge of company and department policies and procedures.
- Strong proficiency in the use of Word, Outlook, Excel, and other Microsoft Office tools.
- Strong ability to display exceptional initiative and work under little or no supervision.
Customer Service Behavioral Standards:
- Exhibits customer and service-oriented behaviors in everyday work interactions.
- Demonstrates a courteous and respectful attitude to internal workforce and external customers.
- Handles difficult situations in a discreet and professional manner.
- Is adaptable to changes in assignments and priorities.
Communication/Knowledge:
- Provides accurate and timely written and verbal communication of information in a manner that is understood by all.
- Able to listen, understand, problem-solve, and carry-out duties to ensure the optimal outcome.
- Able to use IT systems in an accurate and proficient manner.
- Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, and insurance companies.
Collaboration/Teamwork:
- Contributes toward effective, positive working relationships with internal and external colleagues.
- Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for a good of the customer and the organization.
Education/Experience/Required Skills:
- High School Diploma: some college is preferred
- Minimum of two years of customer service experience required.
- 2+ years of experience performing patient registration within a hospital setting preferred.
Licensure/Certification:
- NAHAM (National Association of Access Management) Certification preferred.
Physical/Mental/Emotional Demands:
- Required to stand; walk; sit; use hands to fingers, handle or feel; reach with hands and arms; stoop; kneel, crouch, or crawl; talk and hear. The employee is regularly required to lift, push and/or pull weights more than 10 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.
- Handles multiple priorities, independent decision making, manages stress appropriately, works in a proximity to others or in a distracting environment, manages decisions under pressure, manages anger/fear/hostility, works alone effectively & communicates with others effectively.
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