Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Admin Assistant supports two Aircraft Operations Portfolio Directors by managing calendars and coordinating meetings, supporting the department c ulture c ommittee , facilitating strategy sessions, assist ing with New Hire onboarding, and completing many other adm ini strative tasks . The Admin Assistant is detail-oriented, has strong interpersonal skills to support a large Team while working in a dynamic environment , and can quickly grasp new concepts to provide efficient support .
Additional details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences .
Job Summary
Provide legendary Customer Service by providing administrative support to member(s) of Department Teams and Leaders (up to and including the Director level). Responsible for overall department administrative functions and smaller, lower complexly projects as assigned
Responsibilities
Work under general supervision and may be assigned general projects
Manage small scale department projects and cultural activities
Support large event planning for the Department
Review department and company news closely and understand them in relationship to their organization
Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed
Edit and review all written correspondence
Submit expense reports and process payroll, as needed
Prioritize calendars and schedule travel arrangements under direction of Leader(s)
Organize and maintain all files, records, and other information
Assist in compiling reports
Serve as backup to Sr. Administrative Assistant(s)
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Skilled in a high level of customer service delivery
Skilled in office management & department procedures
Ability to proactively seek creative ways to perform tasks in a timely and efficient manner
Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
Ability to communicate professionally with Leaders and all internal & external Customers
Ability to set priorities, multitask, and work with a sense of urgency
Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint
Ability to adapt to new technology applications and acquire new technical skills
Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department
Education
Required: High School Diploma or GED
Experience
Required: Entry level experience, developing skills and knowledge in Administrative Support or Customer Service related fields
Preferred: Experience with Outlook , PowerPoint, and other Microsoft products
Preferred: Advanced c alendar management experience
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work in an on-call environment and flexible work schedule to support the needs of the business as needed
Pay & Benefits:
Competitive market salary from $49,300 per year to $54,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible
dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per
paycheck *
Potential for annual ProfitSharing contribution toward retirement - when
Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
- Pay amount does not guarantee employment for any particular period of time.
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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